Business

BEDC Committed To Resolving Customers’ Complaints – CEO, Osibodu

Published

3 years ago

March 17, 2022

The Managing Director, Benin Electricity Distribution Company, BEDC, Mrs Funke Osibodu, says the distribution company is doing everything within its power to make sure customers’ complaints are attented to and resolved within the shortest time.

The Chief Executive Officer of BEDC disclosed this in Benin on Wednesday at a three-day Customers Complaints Resolution Meeting held in collaboration with the National Electricity Regulatory Commission, NERC.

INFO DAILY reports that the meeting held in collaboration with NERC was to take complaints of customers from BEDC franchise states of Edo, Delta, Ekiti and Ondo with a view to resolving them.

Osibodu, while stating that BEDC is committed to its customers’ satisfaction, urged customers to make sure they collect their evidence of complain whenever they make such complaint, just as she added that customers risk their complaint being trashed if their is no evidence.

While stating that the company has provided different channels through which customers can make their complaints, the CEO, however, advised customers to always go the faceless route (sending email) in making their complaints, stressing that this will generate them a number which serves as an evidence of complaint and that through this number such complaint is attended to.

Emphasising on BEDC’s commitment in resolving customers’ complaints, Osibodu noted that out of the 156,434 complaints received by the company from its franchise states of Edo Delta, Ekiti and Ondo in the last two years, 154,539 were treated.

A cross section of customers at meeting

Earlier, in her opening remarks, NERC’s Commissioner, Consumer Affairs, Aisha Mahmud said NERC is mandated to protect the interest of the public and resolve complaints as well as investigate complex issues with a view to finding lasting solutions to them.

Customers at the meeting lamented the epileptic power supply across the country and blamed NERC for not rising to its responsibility of not checking excesses of DiSCOs across the country.

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Business

NNPCL Increases Fuel Price

Published

2 days ago

August 5, 2025

Editor

The Nigerian National Petroleum Company Limited, NNPCL, has increased the pump price of premium motor spirit across its retail outlets.

It was gathered that NNPCL retail outlets in Abuja have adjusted their fuel pump price to N955 per litre from N890.

This is the case in NNPCL retail outlets along Kubwa Expressway, Wuse and other parts of Abuja.

Similarly, the pump price hike has been implemented at filling stations in Kogi and Nasarawa.

This means that the petrol pump price was increased by N65.

This comes after independent petroleum product marketers and filling station owners in Abuja increased petrol pump prices to between N950 and N971 per litre at the weekend. Their decision followed an upward review of the ex-depot petrol price by Dangote Refinery to N858 per litre, up from N820.

Business

Naira Appreciates Against Dollar As External Reserves Swell

Published

2 days ago

August 5, 2025

Editor

The naira appreciated against the dollar at the official foreign exchange market on Monday to begin the week on a bullish note amid swelling external reserves.

According to the Central Bank of Nigeria’s exchange data, the naira appreciated to N1,531.95 against the dollar on Monday from N1,533.74 traded last week Friday.

This showed that the Naira strengthened by N1.79 when compared to the N1,533.74 exchanged at the close of work last week.

Meanwhile, at the black market, the naira remained stable at N1560 per litre, the same exchange rate traded on Friday.

The development comes as Nigeria’s external reserves had maintained a modest rise to $39.54 billion as of August 1st, 2025, up from $39.36 billion on July 30th.

Business

Naira Continues To Appreciate Against Dollar On Official Market

Published

6 days ago

August 1, 2025

Editor

The naira continued its appreciation against the dollar at the foreign exchange market on Tuesday.

Accordingly, the naira strengthened further to N1,533.18 against the dollar on Tuesday, from N1,534.21 traded the previous day.

This represents a gain of N1.03 against the dollar on a day-to-day basis and marks the second consecutive day of appreciation at the official FX market.

Meanwhile, on the black market, the naira depreciated further to N1,545 per dollar on Tuesday from N1,537 traded on Monday.

Recall that the naira had similarly closed Monday’s trading session with mixed sentiments, recording gains at the official market but depreciating at the parallel market.