Headline

BEDC Begins Network Clean Up To Boost Service Delivery

Published

4 years ago

September 25, 2021

The management of Benin Electricity Distribution Company, BEDC, Plc says it has began a major network ‘clean up exercise’ which entails mass disconnection of illegal consumers and those with other infractions that could hinder its smooth operation.

The management disclosed that the exercise was part of efforts at improving service delivery in line with the Service Reflective Tariff (SRT) regime in the electricity supply industry.

A statement signed by the Chief Executive Officer/Managing Director, BEDC, Funke Osibodu, which was made available to INFO DAILY, said the electricity distribution company did not just go into disconnection of such customers but first embarked on “massive customer reach-out programme through direct communication with customers by field representatives, POS-Agents, Call Centre representatives aiming to provide to the customer’s individual debt rescheduling solutions based on the Debt Rescheduling Scheme.”

The statement disclosed that the network cleanup, which started recently with a mass disconnection in Government Reservation Area (GRA) and Boundary Road in Benin City, Edo State, saw the company’s team comprising; business unit and service centre officers in these locations combing the network for illegalities.

The statement added that the exercise afforded BEDC staff opportunity to also interact with customers to identify the problems being experienced as a feedback for service improvement, with a view to resolving such complaints/issues to enable legitimate customers continue to enjoy improved service.

The statement disclosed that the exercise also afforded BEDC staff opportunity to go to customer houses, business premises to check installed meters especially Prepaid (PPM) ones, for possible bypass and/or huge debts, saying that such debts was hindering the company from optimising its service delivery.

While noting that during the clean up process customers were directed to channel their complaints to the company’s customer care unit with a view to resolving such complaints/issues quickly, its added that indebted customers were also encouraged to partake in the newly introduced Debt Rescheduling Scheme.

“Debt Rescheduling Scheme has been developed as palliative for customers who owe electricity bills and are unable to instantaneously pay such debts given various challenges which has reduced their ability to pay.

“The scheme provides the opportunity or possibility to restructure the terms and conditions for them to be able to settle their outstanding consumption bills on longer payment period of up to 60 months.

“We used the exercise to send a clear message to non-responsive customers that BEDC will not allow infractions to continue within in the network.

“The interaction was friendly and business-oriented. We assisted some of them resolve their issues, while several disconnections took place of others who were hugely indebted or illegally connected.

“The whole essence was to enable customers know that BEDC services in terms of energy distribution is sustainable if they pay their bills promptly,” the statement reads.

The statement further added that customers willing to settle debts signed debt rescheduling agreements during the exercise, while those with meter infractions and other illegalities were issued disconnection notices.

It reads further: “We encourage our esteemed customers to visit company’s service centres, or reach out through official communication channels, including our website, as well as partner POS Agent Channels to get a detailed insight of debt rescheduling scheme and take advantages of offered debt recovery solutions.

“In all, we appreciate what the exercise was able to achieve and we are glad that the Edo experience brought us closer to customers and also showed that we are working hard to improve customer experience by checking those infractions that could hinder our performance in the quest for improved power supply.”

The statement disclosed that the cleans up exercise will also be extended to other BEDC franchise areas in Ondo, Ekiti and Delta states, “as a measure towards enhancing the company’s performance whilst responding better to customers complaints in spite of the present period of economic difficulty.”

Headline

Gunmen On Motorbikes Kill 22 At Baptism Ceremony In Niger

Published

10 hours ago

September 17, 2025

Editor

Gunmen on motorbikes shot dead 22 villagers in western Niger, most attending a baptism ceremony, local media and other sources said Tuesday.

The shootings happened on Monday in the Tillaberi region, near Burkina Faso and Mali, where jihadist groups linked to Al-Qaeda and the Islamic State group (IS) are active.

A resident of the area told AFP that 15 people were killed first at a baptism ceremony in Takoubatt village.

“The attackers then went to the outskirts of Takoubatt where they killed seven other people,” said the resident, who requested anonymity for security reasons.

Local media outlet Elmaestro TV reported a “gruesome death toll of 22 innocent people cowardly killed without reason or justification”.

“Once again, the Tillaberi region has been struck by barbarism, plunging innocent families into mourning and despair,” Nigerien human rights campaigner Maikoul Zodi said on social media.

Niger’s military leaders, who came to power two years ago in a coup, have struggled to contain jihadist groups in Tillaberi, despite maintaining a large army presence there.

Around 20 soldiers were killed in the region last week.

Human Rights Watch has urged Niger authorities to “do more to protect” civilians against deadly attacks.

The rights monitoring group estimates that the Islamic State group has “summarily executed” more than 127 villagers and Muslim worshippers in Tillaberi in five attacks since March.

Meanwhile, the NGO ACLED, which tracks conflict victims worldwide, says around 1,800 people have been killed in attacks in Niger since October 2024 — three-quarters of them in Tillaberi.

Niger and its neighbours, Burkina Faso and Mali, also ruled by military coup leaders who claim to pursue a sovereignist policy, have expelled the French and American armies that were fighting alongside them against jihadism.

AFP

Headline

Serbia Indicts Ex-minister, 12 Others Over Train Station Tragedy

Published

1 day ago

September 16, 2025

Editor

Serbian prosecutors filed an updated indictment on Tuesday against 13 people, including a former minister, over a fatal railway station roof collapse that has triggered a wave of anti-government protests.

The prosecution said all those indicted, among them former construction minister Goran Vesic, face charges of “serious crimes against public safety” over the tragedy that killed 16 people last November.

“The indictment proposes that the Higher Court in Novi Sad order custody for all the defendants,” the prosecutor’s office said in a statement.

The roof collapse at the newly renovated station in Serbia’s second-largest city, Novi Sad, became a symbol of entrenched corruption and sparked almost daily protests.

Protesters first demanded a transparent investigation, but their calls soon escalated into demands for early elections.

The Higher Public Prosecutor’s Office in Novi Sad initially filed an indictment at the end of December, but judges returned it in April, requesting more information.

The accused were released or placed under house arrest following the decision.

The prosecutor’s office said it had complied with the judge’s request and had now completed the supplementary investigation.

The prosecutor specialising in organised crime and corruption in Belgrade is leading a separate, independent investigation into the tragedy.

That investigation is focused on 13 people, including Vesic and another former minister, Tomislav Momirovic, who headed the Construction Ministry before him.

In March, the European Public Prosecutor’s Office (EPPO) launched a third, separate investigation into the possible misuse of EU funds for the station’s reconstruction.

AFP

Headline

Kazakhstan Bans Forced Marriage, Bride Kidnapping

Published

1 day ago

September 16, 2025

Editor

Kazakhstan has banned forced marriages and bride kidnappings through a law that came into effect Tuesday in the Central Asian country, where the practice persists despite new attention being paid to women’s rights.

Forcing someone to marry is now punishable by up to 10 years in prison, Kazakh police said in a statement.

“These changes are aimed at preventing forced marriages and protecting vulnerable categories of citizens, especially women and adolescents,” it added.

Bride kidnappings have also been outlawed.

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“Previously, a person who voluntarily released a kidnapped person could expect to be released from criminal liability. Now this possibility has been eliminated,” the police said.

There are no reliable statistics of forced marriage cases across the country, with no separate article in the criminal code prohibiting it until now.

A Kazakh lawmaker said earlier this year that the police had received 214 such complaints over the past three years.

The custom is also present in neighbouring Kyrgyzstan, where it mostly goes unpunished due to indifferent law enforcement and stigma surrounding whistleblowers.

The issue of women’s rights in Kazakhstan gained media attention in 2023 following the murder of a woman by her husband, a former minister, a case that shocked Kazakh society and prompted President Kassym-Jomart Tokayev to react.

“Some people hide behind so-called traditions and try to impose the practice of wife stealing. This blatant obscurantism cannot be justified,” Tokayev said last year.

AFP