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Ex-Facebook Manager Criticizes Company, Urges More Oversight

Published

4 years ago

October 6, 2021

Editor

While accusing the giant social network of pursuing profits over safety, a former Facebook data scientist told Congress Tuesday she believes stricter government oversight could alleviate the dangers the company poses, from harming children to inciting political violence to fueling misinformation.

Frances Haugen, testifying to the Senate Commerce Subcommittee on Consumer Protection, presented a wide-ranging condemnation of Facebook.
She accused the company of failing to make changes to Instagram after internal research showed apparent harm to some teens and being dishonest in its public fight against hate and misinformation.

Haugen’s accusations were buttressed by tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit.

But she also offered thoughtful ideas about how Facebook’s social media platforms could be made safer.

Haugen laid responsibility for the company’s profits-over-safety strategy right at the top, with CEO Mark Zuckerberg, but she also expressed empathy for Facebook’s dilemma.

Haugen, who says she joined the company in 2019 because “Facebook has the potential to bring out the best in us,” said she didn’t leak internal documents to a newspaper and then come before Congress in order to destroy the company or call for its breakup, as many consumer advocates and lawmakers of both parties have called for.

Haugen is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook, she worked for 15 years at tech companies including Google, Pinterest and Yelp.

“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”

“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”

In a note to Facebook employees Tuesday, Zuckerberg disputed Haugen’s portrayal of the company as one that puts profit over the well-being of its users, or that pushes divisive content.

“At the most basic level, I think most of us just don’t recognize the false picture of the company that is being painted,” Zuckerberg wrote.

He did, however, appear to agree with Haugen on the need for updated internet regulations, saying that would relieve private companies from having to make decisions on social issues on their own.

“We’re committed to doing the best work we can, but at some level the right body to assess tradeoffs between social equities is our democratically elected Congress,” Zuckerberg wrote.

Democrats and Republicans have shown a rare unity around the revelations of Facebook’s handling of potential risks to teens from Instagram, and bipartisan bills have proliferated to address social media and data-privacy problems. But getting legislation through Congress is a heavy slog. The Federal Trade Commission has taken a stricter stance toward Facebook and other tech giants in recent years.

“Whenever you have Republicans and Democrats on the same page, you’re probably more likely to see something,” said Gautam Hans, a technology law and free speech expert at Vanderbilt University

Haugen suggested, for example, that the minimum age for Facebook’s popular Instagram photo-sharing platform could be increased from the current 13 to 16 or 18.

She also acknowledged the limitations of possible remedies. Facebook, like other social media companies, uses algorithms to rank and recommend content to users’ news feeds. When the ranking is based on engagement — likes, shares and comments — as it is now with Facebook, users can be vulnerable to manipulation and misinformation. Haugen would prefer the ranking to be chronological. But, she testified, “People will choose the more addictive option even if it is leading their daughters to eating disorders.”

Haugen said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.

Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate the vast majority of its revenue.

Haugen said she believed Facebook didn’t set out to build a destructive platform. “I have a huge amount of empathy for Facebook,” she said. “These are really hard questions, and I think they feel a little trapped and isolated.”

But “in the end, the buck stops with Mark,” Haugen said, referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”

Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.

The subcommittee is examining Facebook’s use of information its own researchers compiled about Instagram. Those findings could indicate potential harm for some of its young users, especially girls, although Facebook publicly downplayed possible negative impacts. For some of the teens devoted to Facebook’s popular photo-sharing platform, the peer pressure generated by the visually focused Instagram led to mental health and body-image problems, and in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.

One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.

She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest, but that the company hides what it knows.

After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.

As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens aged 10 to 12.

Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump in last year’s presidential election, alleging that doing so contributed to the deadly Jan. 6 assault on the U.S. Capitol.

After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That was the moment, she said, when she realized that “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”

Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.

Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.

“Today, a Senate Commerce subcommittee held a hearing with a former product manager at Facebook who worked for the company for less than two years, had no direct reports, never attended a decision-point meeting with (top) executives – and testified more than six times to not working on the subject matter in question. We don’t agree with her characterization of the many issues she testified about,” the company said in a statement.

(AP)

News

Police Urge Bauchi Residents To Remain Calm Amidst Soldier’s Death In Bauchi

Published

4 hours ago

August 29, 2025

Editor

The Police in Bauchi state has called on all the residents of the state to remain calm after a soldier was shot dead by a police officer in the state.

CSP Ahmed Wakil, the Police Public Relations Officer (PPRO) made the call on behalf of the Commissioner of Police in the state, Sani Omolori-Aliyu.

According to him, Inter-agency security forces have initiated a thorough investigation into the circumstances surrounding the unfortunate incident which led to the death of the soldier.

The PPRO recalled how a blogger narrated the incident that a member of the Nigerian Army attached to 33 Artillery Brigade was fatally shot while attempting to intercept a truck suspected of transporting solid minerals from an illegal mining site in Futuk, Alkaleri Local Government Area of the state by a mobile police Inspector on illegal duty.

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How Becoming Bank Manager At 27 Changed My Life, Tony Elumelu Urges Trust In Africa’s Youths

Published

5 hours ago

August 29, 2025

Editor

Prominent African businessman and philanthropist, Tony Elumelu, has reflected on the defining moment of his early career when he was appointed a bank branch manager at just 27 years old.

In a post shared on his LinkedIn page on Tuesday, Elumelu recounted how his appointment at AllStates Trust Bank changed the trajectory of his life and shaped his passion for empowering young people.

“When I was 27, I was given the opportunity of a lifetime: I became a branch manager at AllStates Trust Bank, a young bank in Nigeria.

“Banking was beginning to change the country, it was the sector to be in, ripe for transformation, ready for disruption, for democratisation.

“At that time, few believed a 27-year-old could successfully lead a bank branch. But that opportunity changed the entire course of my life.

“It gave me confidence. It gave me a platform. Most importantly, it gave me perspective,” he wrote.

Elumelu, who is the founder of the Tony Elumelu Foundation and chairs Heirs Holdings and United Bank for Africa, noted that his journey began not with financial capital but with trust.

His post continued, “That’s why today, I am passionate about giving young people the same chance I was given. Because I know what’s possible when someone believes in you early.

“This belief is at the heart of everything we do at The Tony Elumelu Foundation. It’s why we invest in young African entrepreneurs – because someone once invested in me.

“My journey didn’t begin with capital. It began with trust. Let’s keep believing in Africa’s youth. They are ready to lead, grow and transform our continent.”

In a follow-up post on X on Friday, the business leader further highlighted three lessons from his experience as a young bank manager.

“Shared recently on my LinkedIn page how I became a bank manager at just 27. I got a lot of questions. One stood out: How could someone so young handle such responsibility?

“Many doubted a young man could lead a bank branch. That chance changed the entire course of my life,” he wrote.

Outlining the lessons from his journey, Elumelu wrote, “Lesson 1: Age is not a barrier. If you can execute, are hungry to learn, and committed to results — you can lead at any age. Leadership is about clarity of vision and that discipline to execute.

“Lesson 2: The most powerful capital is trust. My journey didn’t start with money — it started with trust. Trust was the seed that propelled everything else. Give young people trust, and they will surprise you. I was trusted, I repaid that trust.”

In the third lesson, Elumelu explained why perspective matters in leadership.

He wrote, “Leadership is not about doing everything yourself. It is about empowering, setting direction, and providing clarity. The sooner you learn this, the faster you grow.

“That’s why today, I am passionate about giving young people the same chance I was given. Cascading luck. Catalysing opportunity.”

Elumelu said these principles continue to drive his commitment to youth empowerment through his foundation.

“It is the reason we invest in Africa’s youths at the #TonyElumeluFDN, because someone once invested in me,” he wrote.

“My story is proof that when we trust in our youths, they are ready to lead, grow, and transform our continent. Let’s keep believing in Africa’s youths,” he concluded.

News

Lawyer Sues Sanwo-Olu For Blocking Him On X

Published

6 hours ago

August 29, 2025

Editor

Human rights lawyer, Festus Ogun, has filed a lawsuit against Lagos State Governor, Babajide Sanwo-Olu, at the Federal High Court in Lagos for allegedly violating his fundamental rights by blocking him on his verified X (formerly Twitter) account.

In the suit marked FHC/L/CS/1739/25, which was shared by Ogun on Friday via his facebook page, he said the governor’s decision to block him since 2021 was triggered by his “constructive criticisms” and “demand for accountability” over the October 2020 #EndSARS killings.

“In 2021, I noticed that the Governor blocked me on his official X handle @jidesanwoolu owing to my constructive criticisms of his policies and demand for accountability in respect of the October 2020 #EndSARS Massacre,” Ogun wrote.

According to him, being blocked has deprived him of access to vital information.

“Blocking me on X has prevented me from accessing public updates and receiving information about policies and governance in Lagos, which constitutes a violation of my right to receive information without interference,” he said.

In his originating summons cited by The PUNCH, the lawyer asked the court to declare the action unconstitutional, arbitrary, and discriminatory.

According to the lawsuit, Ogun said he sought “a declaration that, as a democratically-elected public office holder in Nigeria, the Respondent (@jidesanwoolu)’s blocking of the Applicant (@mrfestusogun), a citizen of Nigeria and resident of Lagos State, on X (formerly ‘Twitter’) is wrongful, unconstitutional, arbitrary and constitutes a gross.”

He further prayed the court to compel Sanwo-Olu to unblock him, issue a public apology, and stop targeting critics online.

“An order of perpetual injunction restraining the Respondent, his agents, privies or any other person or entity acting through or on his behalf, from further blocking the Applicant on X or any other social media platform,” the suit read.

Ogun, who described himself as “haunted, traumatised and emotionally disturbed,” stressed that the matter went beyond his personal grievance. “This suit is not just about me. I have filed this lawsuit in furtherance of public interest and with the hope that it sets a precedent in our digital rights jurisprudence,” he said.

The lawyer also invited the court to take guidance from a 2019 ruling in the United States.

“I invited the Nigerian court to be persuaded by the decision of the US District Court in Knight First Amendment Institute v Trump where President Trump was found to be in violation of the 1st Amendment when he blocked US citizens for criticising him on Twitter,” he stated.

Ogun argued that intolerance to opposing views undermines democracy. “Intolerance to criticism and accountability is unconstitutional and undemocratic. Nigerian authorities continue to crack down on dissents, critics, journalists, bloggers and vocal citizens on social media using arrests, detention, surveillance, collusion with big techs and outright blocking, as weapons. That narrative must stop,” he warned.