Mrs. Deborah Coker has narrated how a fraudster in a suspected connivance with an insider with the United Bank for Africa, UBA, defrauded her of N148, 200.00 in her account with the bank.
She said the fraudster diverted her money to his e-naira account without her knowledge, adding that when she noticed this, she went to the bank to make a formal complaint but till now the money has not been refunded.
Coker who said a staff member of the bank must have done the evil act or given her details out to the fraudster to have perpetrated his evil act, added that even after making frantic effort to obtaining Court Order ordering the UBA to refund her money, the bank has refused a refund, rather giving her lame excuses.
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She accused the bank of knowing the fraudster but shielding him.
Read Coker’s detailed narration:
On Wednesday, the 30th day of November 2022, I woke up about 11:09pm to use the convenience, haven slept quite early before 7pm. After using the convenience, I decided to check time on my phone with a view to do my night prayers, lo and behold, as I unlocked my phone, the first thing I saw was a debit alert my salary account which is domiciled with the UBA.
I was curious and wondered what debit alert it could be, so I opened the message, and to my utmost surprised, it was a debit alert of N148,200 (one hundred and forty eight thousand two hundred naira) only.
Immediately my heart skipped because I was expecting alert of my Nov salary earlier that day, which I didn’t get before I went to bed before 7pm, so I quickly scrolled down to see the message at the top, and to my surprised my salary had actually been paid, and UBA didn’t send me the alert until few minutes after 8pm when I was already sleeping, and it was that same my salary that the UBA fraudulent without my authorization debited and moved to an eNaira account.
Now I don’t know anything about eNAIRA, I don’t have an eNaira account, nor even the wallet, so I had to go to the internet to find out information about eNAIRA, after that, with the shock of the whole thing, I couldn’t sleep again.
So on Thursday being Dec. 1st, I rushed down to the UBA branch on Aminu Kano crescent here in Abuja, where I opened the account some years back, and made complaint, the manager one Mr Fidel Okwesa was very helpful and promised that the bank would deploy all it’s machinery to track both the account and the fraudster, and I told him that, who ever did it was either an insider or been aided and working in collaboration with an insider because, my details was supposed to be protected by the bank. Well I left the bank that day after spending seven hours there.
I returned to the bank again on Friday, to find out what progress has been made, and the manager told me that the e-fraud unit had been able to track the name of the eNAIRA account holder and where he is domiciled, he sent the details to me and asked if I know the person, and I told him, I have never heard of the name before. He still gave assurance that they would do everything to ensure that I get my money back, but however added that from on the 5th he would be going on vacation for two weeks.
He then took me to his assistance one Mrs Mandu Okon, and introduced me to her and reminded her about the issue, and that in his absence I would be meeting with her on progress made, to which the Mrs Mandu Okon lady said ok.
By that same Friday evening, the manager (Okwesa) called me again to inform me that they have been able to trace the bank and account number where whoever perpetrated the fraud moved my money to, and that I should get a court order to compel the UBA to refund the money back to my account.
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On Monday Dec. 5th, I got my lawyer to get in touch with the Acting manager, Mrs Mandu Okon, to get further information with a view to know what to write down and take before the court to secure the court order. She gave the details of the fraudster which were:
Name…Suleman Isah
Address… Nugbasoro street, Benin city
Bank… UBA
Account number…2289230628
On Wednesday, Dec. 7th, we secured the court order, and immediately took it to the UBA, on getting there to submit the court order to Mrs Mandu Okon, she referred the my lawyer to another person, one Mr Alfred, whom she claimed would handle it, now I’m aware that the bank needed to verify the court order before they can act on it, this they have done, but till today, the UBA have refused to honour the court order to refund my money, but instead coming up with one lame lies and excuse or the other.
A situation I believe has to do with the fact that one of them had perpetrated the fraud, and they know the person and are shielding the person.
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