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NCC Lists QoS Eligibility Criteria

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The Nigerian Communications Commission (NCC) is following up on its earlier directive on compensation of subscribers over poor quality of service with more action, saying the directive takes effect this month.

The Commission disclosed this in an FAQ released yesterday, providing more details on the directive and the category of subscribers that would be compensated.

While emphasising that the directive only applies to mobile network operators (MNOs) that have failed to meet their key performance indicators (KPIs) on quality of service, the Commission said a compensation framework is already in place for Internet service providers (ISPs).

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But the Commission is silent about the MNOs – MTN, Airtel, Globacom, and 9mobile – which have not met the required QoS KPIs.

NCC in the FAQ disclosed that the compensation covers service failures affecting voice, data, or SMS services.

READ ALSO:PAP Seeks NCC Partnership On Beneficiaries’ Empowerment

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Highlighting the eligibility criteria for the compensation, the Commission said: “You may be qualified if: “You experienced poor network service in an affected Local Government Area; and “You made at least one outgoing revenue-generating event (billed call, SMS, or data session) during the relevant period.”

NCC also noted that the compensation framework covers both individuals and corporate customers.

The Commission added that the subscribers do not need to apply for the compensation because it is automatic.

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Operators are required and mandated to identify affected subscribers and provide compensation directly.

“Only service failures that fall below the defined thresholds set by the Quality-of-Service Regulations issued by the NCC will qualify for compensation.”

READ ALSO:Reps Order NCC To Shut Down Porn Sites Nationwide

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Short, isolated interruptions and immediately remedied interruptions may not qualify,” the telecom regulator noted.

Recall that in March, the Commission, in a statement released by its Head of Public Affairs, Mrs Nnenna Ukoha, said it has directed Mobile Network Operators to compensate subscribers in areas where network quality falls below prescribed standards.

The NCC explained that the directive is part of its broader regulatory approach aimed at placing consumers at the centre of Nigeria’s telecommunications ecosystem.

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It noted that telecommunications services play a critical role in economic activities, social interaction, and access to digital opportunities.

When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system,” the Commission stated.

READ ALSO:JUST IN: NCC Suspends Issuance Of Virtual Operators Licence, Two Others

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The regulator added that the compensation policy is designed to complement existing measures to monitor service quality and enforce performance standards across the sector. While welcoming the directive, subscribers’ associations had in March demanded a proper framework for.

President, Association of Telephone, Cable TV, and Internet Subscribers of Nigeria (ATCIS-Nigeria), Sina Bilesanmi, said: “We welcome the development because our members deserve a good value for their cash. But we do not know how the NCC wants to enforce the order because, under the leadership of Ernest Ndukwe, they directed MTN and Celtel (now Airtel) to pay compensation to all active subscribers on their networks as of January 31, 2008, as a penalty for persistent poor service quality. Despite legal challenges from the operators, he maintained that they must take responsibility for service failures.”

On his part, the President, NATCOMs, Chief Deolu Ogunbanjo, said: “For years, we have agitated that fines should follow the victim, not just the treasury. The subscriber is the one who suffers the dropped call and the lost data. By mandating direct airtime credits, the NCC is finally putting the ‘consumer as king’ philosophy into practice.”

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Ogunbanjo, who called for 100 per cent compensation for either data or voice services that fail, stressed the importance of clarity of process.

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UK Court Closes Diezani Trial As Jury Prepares Verdict

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The defence and prosecution have closed their cases in the ongoing trial of former Nigerian Minister of Petroleum Resources, Diezani Alison-Madueke, at the Southwark Crown Court in the United Kingdom, with a jury now set to deliver its verdict later this week.

Alison-Madueke is standing trial alongside oil executive Olatimbo Ayinde and her brother, Doye Agama, on a five-count charge bordering on alleged bribery. All three defendants have pleaded not guilty.

British prosecutors allege that the former minister received bribes in the form of luxury items and high-value properties from oil industry actors seeking favourable treatment in the award of oil contracts during her tenure between 2010 and 2015.

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The prosecution maintains that such benefits were improperly received and argues that there is no documentary evidence supporting claims of reimbursement or legitimate financial transactions backing the alleged transfers.

READ ALSO:Court Orders Final Forfeiture Of UK Property Linked To Useni, Ozekhome

In his closing submissions, defence counsel Jonathan Laidlaw accused the prosecution of failing to charge alleged bribe givers and relying on what he described as incomplete and unreliable evidence.

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He questioned the handling of evidence from a 2015 raid on Alison-Madueke’s Abuja residence, alleging procedural irregularities, including the absence of key officials during the operation and lack of photographic records of items in their original locations.

Laidlaw further argued that critical documents that could support the defence case—such as records relating to reimbursements and official ministerial duties—were missing. He also faulted the prosecution’s reliance on evidence linked to Nigeria’s Economic and Financial Crimes Commission (EFCC), while challenging its rejection of parts of the same material in relation to co-defendant Ayinde.

He also disputed claims that official travel and financial records relating to the former minister were unavailable, describing the prosecution’s position as inconsistent.

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READ ALSO:UK Rolls Out Digital Visit Visas For Nigerians

Responding, lead prosecutor Alexandra Healy maintained that oil executives provided improper benefits to the former minister while their companies benefited from lucrative state contracts. She argued that such arrangements were incompatible with public office and unsupported by any documentary evidence of reimbursement.

Healy further referenced a £1 million payment linked to businessman Benedict Peters, describing the use of intermediary structures as a deliberate attempt to conceal the nature of the transaction.

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She also noted that Alison-Madueke had been aware of the investigation for nearly a decade.

With both sides having completed their submissions, the jury is expected to return its verdict later this week.

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Sleep Timing Irregularity Could Double Risk Of Heart Attack, Experts Warn

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Experts have warned that going to bed at different times each night, particularly during midlife, could be an early warning sign of future heart problems.

New research from the University of Oulu found a strong link between irregular bedtimes and an increased risk of major cardiovascular events, especially among people who spend less than eight hours in bed each night.

According to the study, individuals whose sleep schedules varied widely and whose time in bed was under eight hours faced roughly twice the risk of serious heart-related events compared with those who maintained more regular routines.

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In contrast, irregular wake-up times did not show a clear association with cardiovascular problems.

READ ALSO:Eating Takeout Food Often May Increase Heart Disease Risk — Study

Major cardiovascular events examined in the study included conditions requiring specialised medical care, such as heart attack and ischaemic stroke.

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The research, published in BMC Cardiovascular Disorders, followed 3,231 individuals born in northern Finland in 1966. Their sleep habits were monitored over a one-week period at age 46, while their health outcomes were tracked for more than a decade using healthcare register data.

Researchers measured sleep duration and timing using activity monitors that recorded how long participants remained in bed. The findings pointed to bedtime consistency as a particularly important factor for heart health.

Laura Nauha, a postdoctoral researcher at the University of Oulu, explained that earlier studies had already linked irregular sleep patterns to cardiovascular risks.

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READ ALSO:Sleeping Late Can Trigger Heart Disease Later In life, Scientists Warn

However, she noted that this study is the first to show that variability in bedtime, wake-up time, and the midpoint of the sleep period are independently associated with major cardiovascular events.

According to Nauha, everyday routines play a major role in shaping long-term heart health.

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Maintaining a regular sleep schedule is one factor that most of us can influence,” she said.

“Our findings suggest that the regularity of bedtime, in particular, may be important for heart health. It reflects the rhythms of everyday life and how much they fluctuate,” Nauha added.
(Nigerian Tribune)

 

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NMA Threatens N1bn Suit Against EFCC Over Alleged Assault On UUTH Professor

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The Nigerian Medical Association, NMA, Akwa Ibom State Council, has concluded plans to initiate a one billion naira suit against the Economic and Financial Crimes Commission, EFCC, over the alleged assault of its member, Professor Eyo Ekpe, a Professor of Cardiothoracic Surgery at the University of Uyo Teaching Hospital, UUTH.

This was among the 10 resolutions reached by the body at the end of its emergency virtual meeting on Tuesday in respect of the arrest and alleged assault of Professor Ekpe by the commission.

Recall that EFCC operatives, on the grounds of authenticating a medical report presented by a suspect, were said to have invaded the hospital and subsequently arrested Prof. Ekpe under demeaning circumstances.

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It was gathered that when the professor was accosted by the official, he told him that the office was already processing the request. However, the official allegedly went outside, mobilised other colleagues, and returned to hound the professor away after allegedly beating him and making him cry in public.

READ ALSO:EFCC Arraigns Two Over Alleged N8.9m Investment Fraud In Anambra

At a press conference held at Doctors’ Mess, Udoudoma, Uyo, on Wednesday, the NMA Chairman, Prof. Aniekan Peter, who also suffered during the crisis, said it was a slap on the integrity of the NMA as a body to allow anyone assault their member, not to talk of a professor who was only carrying out his lawful duties of saving lives and imparting knowledge.

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Reading a communiqué endorsed by the chairman and the secretary, Dr Ighorodje Edesiri, respectively, the assistant secretary of the union expressed dismay that there has been a recurring pattern of harassment and assault of medical professionals and members of the association by security agencies within the state, adding that the union would no longer condone such acts.

The union, while observing that there was no formal invitation extended to Prof. Ekpe or the leadership of the NMA before the incident, described the act as barbaric, degrading, inhuman, and a gross violation of the sanctity of the hospital environment, thereby putting staff and patients at risk and undermining the dignity of the medical profession.

READ ALSO:EFCC Arrests Edo Traditional Ruler, One Other For Alleged fraud

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The union, which has since embarked on an indefinite strike, said members would not return to work unless the EFCC tenders an apology to the assaulted professor, chairman, and members of the NMA, and identifies and prosecutes the officials who carried out the operation.

The union further stated that it has resolved not to offer any medical services to EFCC officials or their relatives, as they have chosen the path of cruelty against their member.

The communiqué read in part: “We observed that Prof. Eyo Ekpe was apprehended within the premises of UUTH by masked EFCC operatives who physically assaulted him, beat him to the point of bleeding, and handcuffed him alongside other doctors and hospital staff who attempted to intervene.

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READ ALSO:EFCC Arraigns Ex-NRC MD Over Alleged $385,000, N165m Fraud

Prof. Peter, Akwa Ibom NMA chairman, was shoved and exposed to teargas when he approached the scene seeking clarification from the operatives. Hospitals are sacred environments meant for the preservation of life and should not be subjected to violent invasions by security agencies.

“We shall institute legal action against the EFCC with a demand for damages in the sum of one billion naira (N1,000,000,000) for the physical, emotional, professional, and institutional damages caused. Congress further emphasised that this action shall serve as a deterrent against future harassment, intimidation, or assault of medical practitioners by any security agency. The association reaffirmed its commitment to protecting the welfare, dignity, and safety of all its members.”

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