The Management of UNIVASA Nigeria Limited has said that the rising needs and communication gaps between drivers and riders in the transportation sector in Benin prompted the launching of its online cab services in the city.
Dr. Ben Adeniyi, the Chief Executive Officer of UNIVASA Nigeria Limited who disclosed this on Wednesday in Benin at the launching of the online cab services App, noted that the purpose was to close the gaps in the city’s transportation system by letting riders book cab online at the comfort of their home without stress.
He added that the company is offering a free tracking device on the online App for drivers to make their services more easier, stressing that the tracker belongs to the company and not the drivers.
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He said, unlike their competitors, UNIVASA is going to partner with all stakeholders whereby both drivers and riders are given priority, and not just riders alone as some of their competitors do.
While wondering how an online taxi provider can increase its fair without proper communication with both drivers and riders, Dr. Adeniyi noted that UNIVASA has a communication unit that runs 24 hours services on the App, adding that no action would be taken on their services without proper communication and feedback.
“After interacting with several drivers and with our earlier research, we discovered a communication gap, there’s been a poor communication with drivers and riders. We, at UNIVASA want to keep a regular communication with our drivers and our riders.
“We heard of the recent sudden hike of transportation fare, without a proper communication to all concerned. These are the lapses we have uncovered and we have come to correct here in Benin. So, we are partnering with all stakeholders to make sure we have a smooth operation and ride in Benin,” he said.
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He disclosed that before the end of the year 2021, UNIVASA is planning to launch the online cab in the 36 states of the federation including the FCT, adding that it has already garnered 175 drivers under its service in Benin.
Also speaking, Mr John Oyakhilome, General Manager of the company said UNIVASA offers 90% earnings to all drivers while the company collects 10% of the total earnings.
He added that the online cab service provider offers bonus for drivers ranging from weekend bonus, appliances bonus, celebration bonus, smart phone bonus, insurance bonus, etc, adding that the company partners with telecommunication company in offering free data service via its Application as well.
“The healthcare insurance is not a monthly insurance but a yearly insurance. Our annual health insurance is going to be for a period. So, that means if you want to do a health insurance for your family, we will let you know the number of ride that is going to cover that amount for you in the year.
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“We also offers free internet on UNIVASA. If you are on the App and you have Glo SIM, you don’t need to have data before you use the App. We are also looking foward to partnering with MTN and Airtel and other telecommunication providers to have a free internet App with their services.
“One beautiful thing about UNIVASA is that, when a rider book you, you don’t need to use your call card to call the rider, you can use the App to call the rider, you can likewise use the App to message the rider. All are for free on the App,” he added.
