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Bank Customers Get N115bn, $22.7m Refunds From Failed Transactions In 10 Years

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The Central Bank of Nigeria, CBN, says customers of Deposit Money Banks have received N115.45 billion and $22.7 million, respectively, as refunds from failed transactions in the last ten years.

Elachi Samuel, an official of the Consumer Protection Department of the CBN, disclosed this in his presentation at a sensitization fair in Bauchi on Friday.

Samuel, while speaking on the theme, ‘Promoting alternative payment channels as tools for financial inclusion’, explained that in the quest to ensure customers’ safety in the financial sector, CBN had pursued several complaints to a logical conclusion.

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READ ALSO: CBN To Intervene In Youth Entrepreneurs

He added that the country’s apex bank would continue implementing policies to protect consumer transactions in the financial sector.

Since establishing the Consumer Protection Department of the Central Bank of Nigeria in 2013 till May 2023, we received 35,453 complaints relating to failed bank transactions. Out of these complaints, we resolved 33,437.

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“During this period, the sum of N115.45bn was refunded to customers. The sum of $22,794,184.87 was also refunded to customers”, he stated.

READ ALSO: Money Laundering: CBN Places Cameroon, Vietnam, Croatia On Watchlist

However, DAILY POST learnt that Nigerians have continued to lament some commercial banks’ inability to make refunds from failed transactions.

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Naira Records Second Consecutive Depreciation Against US Dollar

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The Naira recorded its second consecutive depreciation against the United States dollar at the foreign exchange market on Tuesday to continue the bearish trend this week.

The Central Bank of Nigeria’s data showed that the Naira further weakened on Tuesday to N1,438.71 against the dollar, down from N1,437.2933 exchanged on Monday.

This means that the Naira again dropped by N1.42 against the dollar on Tuesday on a day-to-day basis.

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At the black market, the Naira remained flat at N1465 per dollar on Tuesday, the same rate traded on Monday.

READ ALSO:Naira Records First Appreciation Against US Dollar At Official Market

This is the second consecutive decline of Nigerian currency at the official market since the commencement of this week.

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Meanwhile, the country’s external reserves had continued to rise, standing at $43.37 billion as of Monday, 10th November 2025, up from $43.35 billion on November 7.

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Tinubu Approves 15% Import Duty On Petrol, Diesel

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President Bola Tinubu has approved a 15 percent ad-valorem import duty on diesel and premium motor spirit (PMS), also known as petrol.

This was announced in a letter dated October 21, 2025, where the private secretary to the president, Damilotun Aderemi, conveyed Tinubu’s approval to the Federal Inland Revenue Service (FIRS) and the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA).

Tinubu gave his approval, following a request by the FIRS to apply the 15 percent duty on the cost, insurance and freight (CIF) to align import costs to domestic realities.

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READ ALSO:UPDATED: Tinubu Reverses Maryam Sanda’s Pardon, Convict To Spend Six Years In Jail

With the approval, the implementation of the import duty will increase a litre of petrol by an estimated N99.72 kobo.

The latest development has led to the Nigerian National Petroleum Company Limited (NNPCL) announcing that it has begun a detailed review of the country’s three petroleum refineries, with a view to bringing them back online.

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NNPCL Group Chief Executive Officer (GCEO), Bayo Ojulari, made the announcement in a post on his official X handle on Wednesday night.

READ ALSO:JUST IN: Tinubu Bows To Pressure, Reviews Pardon For Kidnapping, Drug-related Offences

According to Ojulari, one of the options being explored by the NNPCL is to search for technical equity partners to ‘high-grade or repurpose’ the facilities.

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Tagged: “Update on Our Refineries”, Ojulari said: “The NNPCL continues to remain optimistic that the refineries will operate efficiently, despite current setbacks.”

It can be recalled that despite spending about $3 billion on revamping the refineries, only the 60,000 barrels per day portion of the facility worked skeletally for just a few months before packing up.

The Warri refinery has remained ineffective weeks after it was gleefully announced to have returned to production, while the one situated in Kaduna State never took off at all.

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NNPCL Raises Fuel Price

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The Nigerian National Petroleum Company Limited (NNPCL) has increased the pump price of petrol from ₦865 to ₦992 per litre, marking a fresh hike that has sparked widespread concern among motorists and consumers .

As of the time of filing this report, the company has not released any official statement explaining the reason for the sudden adjustment.

During visits to several NNPC retail outlets, The Nation observed fuel attendants recalibrating their pumps to reflect the new price.

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READ ALSO:JUST IN: NNPC, NUPRC, NMDPRA Shut As PENGASSAN Begins Strike

At NNPC filling station on Ogunusi road, Ojodu Berger, petrol attendants at the station said they were instructed to change the price to reflect the new rate N992 per litre.

However, checks at Ibafo along the Lagos /Ibadan expressway showed that NNPC outlets still displayed the old price of N875 per litre, although they were not selling to commuters.

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Most of the NNPC stations were not dispensing fuel.

 

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