Headline

BEDC Begins Network Clean Up To Boost Service Delivery

Published

4 years ago

September 25, 2021

The management of Benin Electricity Distribution Company, BEDC, Plc says it has began a major network ‘clean up exercise’ which entails mass disconnection of illegal consumers and those with other infractions that could hinder its smooth operation.

The management disclosed that the exercise was part of efforts at improving service delivery in line with the Service Reflective Tariff (SRT) regime in the electricity supply industry.

A statement signed by the Chief Executive Officer/Managing Director, BEDC, Funke Osibodu, which was made available to INFO DAILY, said the electricity distribution company did not just go into disconnection of such customers but first embarked on “massive customer reach-out programme through direct communication with customers by field representatives, POS-Agents, Call Centre representatives aiming to provide to the customer’s individual debt rescheduling solutions based on the Debt Rescheduling Scheme.”

The statement disclosed that the network cleanup, which started recently with a mass disconnection in Government Reservation Area (GRA) and Boundary Road in Benin City, Edo State, saw the company’s team comprising; business unit and service centre officers in these locations combing the network for illegalities.

The statement added that the exercise afforded BEDC staff opportunity to also interact with customers to identify the problems being experienced as a feedback for service improvement, with a view to resolving such complaints/issues to enable legitimate customers continue to enjoy improved service.

The statement disclosed that the exercise also afforded BEDC staff opportunity to go to customer houses, business premises to check installed meters especially Prepaid (PPM) ones, for possible bypass and/or huge debts, saying that such debts was hindering the company from optimising its service delivery.

While noting that during the clean up process customers were directed to channel their complaints to the company’s customer care unit with a view to resolving such complaints/issues quickly, its added that indebted customers were also encouraged to partake in the newly introduced Debt Rescheduling Scheme.

“Debt Rescheduling Scheme has been developed as palliative for customers who owe electricity bills and are unable to instantaneously pay such debts given various challenges which has reduced their ability to pay.

“The scheme provides the opportunity or possibility to restructure the terms and conditions for them to be able to settle their outstanding consumption bills on longer payment period of up to 60 months.

“We used the exercise to send a clear message to non-responsive customers that BEDC will not allow infractions to continue within in the network.

“The interaction was friendly and business-oriented. We assisted some of them resolve their issues, while several disconnections took place of others who were hugely indebted or illegally connected.

“The whole essence was to enable customers know that BEDC services in terms of energy distribution is sustainable if they pay their bills promptly,” the statement reads.

The statement further added that customers willing to settle debts signed debt rescheduling agreements during the exercise, while those with meter infractions and other illegalities were issued disconnection notices.

It reads further: “We encourage our esteemed customers to visit company’s service centres, or reach out through official communication channels, including our website, as well as partner POS Agent Channels to get a detailed insight of debt rescheduling scheme and take advantages of offered debt recovery solutions.

“In all, we appreciate what the exercise was able to achieve and we are glad that the Edo experience brought us closer to customers and also showed that we are working hard to improve customer experience by checking those infractions that could hinder our performance in the quest for improved power supply.”

The statement disclosed that the cleans up exercise will also be extended to other BEDC franchise areas in Ondo, Ekiti and Delta states, “as a measure towards enhancing the company’s performance whilst responding better to customers complaints in spite of the present period of economic difficulty.”

Headline

British Family Accused Of Boarding Dead Grandmother On EasyJet Flight

Published

1 day ago

December 20, 2025

Editor

A British family has been accused of trying to board a dead relative onto an EasyJet flight from Málaga, Spain, to London Gatwick on Thursday, passengers said.

The woman, reportedly 89 years old, was wheeled onto the plane by five family members, who told airline staff she was unwell and had fallen asleep.

Witnesses said the woman was pushed in a wheelchair to the rear of the plane and lifted into her seat. Some claimed they overheard a family member tell a boarding clerk, “It’s OK, she’s just tired,” adding, “It’s OK, we’re doctors.”

Just before takeoff, the cabin crew realized the woman had died, and the plane was turned around, delaying the flight by 12 hours.

Petra Boddington, a passenger, said: “easyJet, when did you start letting dead people onto planes? Seriously!” Another, Tracy-Ann Kitching, added: “I saw her being wheeled onto the plane; someone was holding her head as they passed me! A doctor on board confirmed that was already dead when they sat her down.”

EasyJet has denied that a deceased person boarded the plane. The airline said the passenger had a fit-to-fly certificate and was alive when she boarded.

“The flight returned to the stand prior to take-off due to a customer on board requiring urgent medical assistance. The flight was met by emergency services, but sadly the customer passed away,” a spokesperson said.

The Guardia Civil in Málaga confirmed officers attended the aircraft, and the woman was declared dead on board. No arrests have been made.

Headline

Russian Strike On Odesa Region Kills Eight, Injures 27

Published

2 days ago

December 20, 2025

Editor

Ukraine’s State Emergency Service has reported at least eight people killed and 27 others injured on Friday night after a Russian ballistic missile strike hit the southern Ukrainian city of Odesa.

According to Ukrainian authorities, the attack targeted port infrastructure facilities in the town of Pivdenne, near Odesa, and damaged nearby civilian vehicles.

The strike came one week after much of Odesa was left without power, heat, and water following a “severe” aerial assault.

“Some of the injured were on a bus that was at the epicenter of the shelling. Trucks caught fire in the parking lot, and cars were also damaged,” the State Emergency Service said.

Emergency officials said the deaths occurred at a port infrastructure facility. Medical teams and first responders were deployed after the strike, but their work was disrupted by “ongoing air raid alerts,” according to Oleh Kiper, head of Odesa’s regional administration.

Russia has carried out repeated attacks on Odesa in recent days, damaging port facilities, civilian vessels, and key infrastructure.

Two major bridges linking the northern and southern parts of the Odesa region have also been hit, with repairs under way, Kiper said.

Elsewhere, Ukraine’s State Emergency Service reported a “massive” drone attack on the southern Mykolayiv region, which damaged civilian infrastructure and vehicles. No casualties were reported.

Odesa, Ukraine’s largest seaport and a major hub in the Black Sea region, has been a frequent target since the start of the war.

Last week, civilian, energy, and industrial sites in the city suffered extensive damage after what regional officials described as “one of the enemy’s most severe airstrikes,” leaving many areas without power and water.

Russia’s Defence Ministry has not commented on the attack.

Speaking hours before the strike during his annual Direct Line call-in show, Russian President Vladimir Putin said Russia was yet to “see Ukraine’s readiness for peace”.

“[Russia] is ready for negotiations and for ending the conflict via peaceful means,” Putin said, adding that it was up to Russia’s “Western opponents” to end the war.

(CNN)

Headline

Aircraft Crashes In Owerri With Four Persons Onboard

Published

5 days ago

December 17, 2025

Editor

Photo: File copy

A Cessna 172 aircraft with registration number 5N-ASR, operated by Skypower Express, has crashed at the Sam Mbakwe International Cargo Airport, Owerri, Imo State.

The aircraft had departed Kaduna International Airport en route to Port Harcourt International Airport before diverting to Owerri after the crew declared an emergency.

The crash occurred at about 8:00 pm on the airport premises, with four passengers and crew members onboard.

Confirming the incident, the Director, Public Affairs and Family Assistance of the Nigerian Safety Investigation Bureau (NSIB), Mrs. Bimbo Oladeji, said the agency had been notified of the crash.

According to the NSIB, the aircraft crashed on the approach area of Runway 17, but no fatalities have been recorded so far.

The statement said: “Following the occurrence, airport emergency services were successfully activated and arrived on site promptly. Reports indicate that there was no post-crash fire, and the runway remains active for flight operations, with other aircraft taking off safely after the incident.

“Efforts are currently underway to coordinate the recovery and evacuation of the distressed aircraft from the crash site to allow for a detailed wreckage examination.”

The NSIB said it has officially activated its investigation protocols in line with its statutory mandate

The Director-General of NSIB, Capt. Alex Badeh Jr., sympathised with the management of Skypower Express over the incident and expressed relief that no lives were lost.

Badeh Jr. added that the Bureau’s investigation team is already coordinating with relevant authorities to secure the crash site and commence a detailed investigation into the cause of the accident.

Two days ago, 11 persons narrowly escaped death as a private jet crash-landed at Mallam Aminu Kano International Airport, Kano, on Sunday morning.

The occupants, including passengers and cabin crew, were safely evacuated amid an intense atmosphere, eyewitnesses told The Guardian.

The private jet, owned by Flybird Aviation, crash-landed at about 9:30 a.m. while approaching Kano Airport en route to Abuja.

The incident attracted urgent attention, with emergency staff and other stakeholders converging at the runway to render rescue operations.

The management of the Federal Airports Authority of Nigeria (FAAN) is yet to release an official statement on the incident. Unofficial sources disclosed that the passengers have been taken to an unknown destination.

Several aircraft incidents have occurred at Kano Airport, with several lives lost.

The last incident occurred in May 2002, when an EAS Airline aircraft departed the runway at Aminu Kano International Airport at 1:29 p.m. local time en route to Lagos.