Connect with us

News

Ex-Facebook Manager Criticizes Company, Urges More Oversight

Published

on

While accusing the giant social network of pursuing profits over safety, a former Facebook data scientist told Congress Tuesday she believes stricter government oversight could alleviate the dangers the company poses, from harming children to inciting political violence to fueling misinformation.

Frances Haugen, testifying to the Senate Commerce Subcommittee on Consumer Protection, presented a wide-ranging condemnation of Facebook.
She accused the company of failing to make changes to Instagram after internal research showed apparent harm to some teens and being dishonest in its public fight against hate and misinformation.

Haugen’s accusations were buttressed by tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit.

But she also offered thoughtful ideas about how Facebook’s social media platforms could be made safer.

Haugen laid responsibility for the company’s profits-over-safety strategy right at the top, with CEO Mark Zuckerberg, but she also expressed empathy for Facebook’s dilemma.

Advertisement

Haugen, who says she joined the company in 2019 because “Facebook has the potential to bring out the best in us,” said she didn’t leak internal documents to a newspaper and then come before Congress in order to destroy the company or call for its breakup, as many consumer advocates and lawmakers of both parties have called for.

READ ALSO: Facebook, WhatsApp, Instagram down globally

Haugen is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook, she worked for 15 years at tech companies including Google, Pinterest and Yelp.

“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”

“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”

In a note to Facebook employees Tuesday, Zuckerberg disputed Haugen’s portrayal of the company as one that puts profit over the well-being of its users, or that pushes divisive content.

Advertisement

At the most basic level, I think most of us just don’t recognize the false picture of the company that is being painted,” Zuckerberg wrote.

He did, however, appear to agree with Haugen on the need for updated internet regulations, saying that would relieve private companies from having to make decisions on social issues on their own.

“We’re committed to doing the best work we can, but at some level the right body to assess tradeoffs between social equities is our democratically elected Congress,” Zuckerberg wrote.

Democrats and Republicans have shown a rare unity around the revelations of Facebook’s handling of potential risks to teens from Instagram, and bipartisan bills have proliferated to address social media and data-privacy problems. But getting legislation through Congress is a heavy slog. The Federal Trade Commission has taken a stricter stance toward Facebook and other tech giants in recent years.

“Whenever you have Republicans and Democrats on the same page, you’re probably more likely to see something,” said Gautam Hans, a technology law and free speech expert at Vanderbilt University

Haugen suggested, for example, that the minimum age for Facebook’s popular Instagram photo-sharing platform could be increased from the current 13 to 16 or 18.

Advertisement

She also acknowledged the limitations of possible remedies. Facebook, like other social media companies, uses algorithms to rank and recommend content to users’ news feeds. When the ranking is based on engagement — likes, shares and comments — as it is now with Facebook, users can be vulnerable to manipulation and misinformation. Haugen would prefer the ranking to be chronological. But, she testified, “People will choose the more addictive option even if it is leading their daughters to eating disorders.”

Haugen said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.

Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate the vast majority of its revenue.

Haugen said she believed Facebook didn’t set out to build a destructive platform. “I have a huge amount of empathy for Facebook,” she said. “These are really hard questions, and I think they feel a little trapped and isolated.”

But “in the end, the buck stops with Mark,” Haugen said, referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”

Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.

Advertisement

The subcommittee is examining Facebook’s use of information its own researchers compiled about Instagram. Those findings could indicate potential harm for some of its young users, especially girls, although Facebook publicly downplayed possible negative impacts. For some of the teens devoted to Facebook’s popular photo-sharing platform, the peer pressure generated by the visually focused Instagram led to mental health and body-image problems, and in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.

One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.

She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest, but that the company hides what it knows.

After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.

As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens aged 10 to 12.

READ ALSO: Facebook To End Rule Exemptions For Politicians

Advertisement

Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump in last year’s presidential election, alleging that doing so contributed to the deadly Jan. 6 assault on the U.S. Capitol.

After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That was the moment, she said, when she realized that “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”

Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.

Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.

“Today, a Senate Commerce subcommittee held a hearing with a former product manager at Facebook who worked for the company for less than two years, had no direct reports, never attended a decision-point meeting with (top) executives – and testified more than six times to not working on the subject matter in question. We don’t agree with her characterization of the many issues she testified about,” the company said in a statement.

(AP)

Advertisement

Advertisement
Comments

News

INEC To Publish Edo Gov Candidates’ Credentials Saturday

Published

on

By

Ahead of the September 21, 2024, Edo State governorship election, the Independent National Electoral Commission has said it would publish the particulars of 17 governorship candidates and their running mates on March 30, 2024.

The personal particulars of the candidates would be published by displaying copies of Form EC9 along with all academic credentials and other documents submitted by each candidate at the state headquarters and the 18 local government offices across Edo State.

INEC’s National Commissioner and Chairman, Information and Voter Education Committee, Sam Olumekun, disclosed this on Wednesday.

READ ALSO: [JUST IN] Okuama Killings: Army Declares Eight Persons Wanted [FULL LIST]

Olumekun said, “Following the conclusion of party primaries, 17 political parties have uploaded their candidates’ nomination forms for the Edo State Governorship Election by the deadline of 6 pm on 24th March 2024 when the dedicated portal automatically shut down.

Advertisement

“The personal particulars of the governorship candidates and their running mates will be published on Saturday 30th March 2024, a week from the last date for the submission of nominations as provided in Section 29(3) of the Electoral Act 2022.

“The commission shall publish the personal particulars by displaying copies of Form EC9 along with all academic credentials and other documents submitted by each candidate at the state headquarters and the 18 local government offices across Edo State.”

READ ALSO: Man Slumps, Dies During Fight In Kwara

The commission appealed to Nigerians to scrutinise the document (particulars of the candidates) when published.

“We appeal to Nigerians to scrutinise the documents. Any aspirant who participated in his/her party primaries with reasonable grounds to believe that the information provided by the candidate is false can challenge the nomination in a Federal High Court as provided in Section 29(5) of the Electoral Act 2022,” the National Commissioner said.

The INEC Chairman, Prof Mahmood Yakubu, had last week expressed the frustration of the electoral body over the rancorous primary elections in various political parties ahead of the September 21, 2024 governorship election in Edo State.

Advertisement

Yakubu, who spoke in Abuja at the first regular quarterly consultative meeting with political parties, said INEC found the infighting within political parties disruptive of its activities, adding that INEC also wastes funds to defend litigation arising from controversial primaries.

Continue Reading

News

Commission Probes 400 Cases Of Privacy Breach In Online Loan Apps

Published

on

By

The Nigeria Data Protection Commission has said it is investigating over 400 cases of privacy breaches involving online loan apps.

Cases of data privacy breaches have become prevalent in recent times due to the proliferation of digital lending platforms.

The commission made this known in its 2023 Annual Report made available to The PUNCH on Thursday.

It noted that its ongoing investigations have revealed that “loan apps are overly intrusive.”

NDPC is also seeking a ban or restriction on mobile numbers found to have been used by lenders to breach the privacy of their customers.

Advertisement

READ ALSO: How 15,000 Ethiopian Bank’s Customers Returned Cash Illegally Withdrawn During Glitch

“They generally violate the principles of Data Protection and Privacy because they have access to contacts, pictures, messages, etc. of data subjects,” the commission stated.

This indicated that despite an April 2023 policy introduced by Google banning loan apps from accessing photos and contacts of users, the practice has continued.

Acknowledging that privacy breaches by loan apps are a systemic problem, the commission said it is also adopting a systemic solution by working with other regulators and third-party platforms being used by the lenders.

A user of a loan app, Haruna Michael, who spoke to The PUNCH on Thursday, said that one of the digital lenders used his photos and tagged him as a fleeing criminal because he defaulted in paying the loan he received within the stipulated time.

READ ALSO: Nine Things To Know About Ship That Collapsed Baltimore Bridge

Advertisement

He said his contacts were reached and he was reported as a fraudster.

“Over 400 cases of privacy breaches involving shadowy loan sharks are being addressed at the systemic level.

“The commission has now drafted the Nigeria Data Protection Act-General Application and Implementation Directive which addresses the abetment of data breaches, the need for data ethics and privacy by design and by default among others.

“Under abetment, the third-party platforms through which data privacy breaches take place will now be required to deny access to those who use their platforms for privacy breaches.

READ ALSO: Man Slumps, Dies During Fight In Kwara

“Organisations, particularly communication networks should be willing to restrict or ban telephone lines that are implicated in privacy violations,” the commission said.

Advertisement

The NDPC added that it is also collaborating with regulators under the Joint Enforcement and Regulatory Taskforce to sanitise the digital lending space.

It noted that the Federal Competition and Consumer Protection Commission now requires lending companies to obtain data protection clearance from NDPC before operation.

Continue Reading

News

JUST IN: Military Yields To Pressure, Frees Abducted Lagos Editor

Published

on

By

Military authorities, on Thursday, yielded to pressure and released the Editor of FirstNews, Segun Olatunji, who was abducted from his home in Lagos State on Friday, March 15, 2024.

The PUNCH can confirm that he was released to some media stakeholders, including Yomi Odunuga of The Nation newspaper and Iyobosa Uwugiaren of Thisday Newspaper in Abuja on Thursday after sustained pressure from the media.

They were asked to guarantee that they would make Olatunji available if needed again.

READ ALSO: Alleged Defamation: Foremost Edo-based Human Rights Activist Granted Bail

The International Press Institute, the Nigeria Guild of Editors, and Olatunji’s employers had in separate statements, faulted his incarceration, asking authorities to either release the editor or charge him to court.

Advertisement

Recall that Olatunji, a former Kaduna State correspondent of The PUNCH, was abducted by men in military uniform from his home in the Iyana Odo, Abule Egba area of Lagos State.

The IPI, on Wednesday, said it traced Olatunji to the custody of the Defence Intelligence Agency.

The DIA is an agency under the command of Major General Emmanuel Undiandeye, who reports to the Chief of Defence Staff.

The PUNCH learnt that media stakeholders will address journalists by 11am in Abuja on the development.

 

Advertisement
Continue Reading

Trending